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Operational and Technical Support in Europe and the Rest of the World
Benefiting from our highly skilled engineers and technicians, ECA Group support & service teams ensure the end-to-end integration of your product directly on your site. Your satisfaction being our priority, our support & service teams make sure that all products and systems are fully operational and the commissioning process goes smoothly. The key to our success is our personalized operational and technical support and assistance designed to ensure the safe use of our products by your own teams.
By e-mail, remote desktop sharing, or phone call, our HelpDesk Service is available to quickly assist you in any situation. Depending on your requirements, you’ll be put in touch with the appropriate expert who will be able to help you at every level, with the best possible response time! Our aim is to help you save time, stay confident and focus on your tasks.
ECA Group provides customers with training sessions all along the service life of the delivered systems. These sessions are essential for a good understanding of how to get the most out of our products and maintaining skills.
All training programs are given by technical experts with extensive field knowledge and an educational background.
Training courses are provided either at customer or ECA Group facilities; remote or e-learning solutions are also available. These courses address all the topics needed to master our systems: theoretical, operational, maintenance and fleet management.
In order to effectively manage preventive and corrective maintenance programs, ECA Group provides our customers’ technical teams with a complete set of spare parts to ensure they remain autonomous in the field, or wherever needed.
On site intervention
In order to provide our customers with a suitable solution for any issue, ECA Group support & service teams are fully capable of intervening on short notice at customer sites worldwide. Our assistance offer includes inspection, repair & maintenance operations, and training as well as personalized operational and technical support.
As an Original Equipment Manufacturer (OEM), ECA Group's product repair service has all the technical expertise required to correctly evaluate, repair and maintain our products and systems.
To ensure the complete traceability of our customers’ products, repairs returned without an ECA Group RMA (Return Material Authorization) are not accepted.
Systems operating in harsh environments such as seawater require significant rigor when performing maintenance operations. ECA Group support & service teams are fully trained to maintain your systems to ensure the highest level of availability.
We over 40 years of experience in maintaining systems for our customers in more than 20 different countries and we are now providing the same service for all types of organizations and industries worldwide.
ECA Group offers a comprehensive Service & Support package based on our globally recognized expertise in providing customer support solutions worldwide.
This package ensures that a customer's fleet is fully operational at all times, enabling them to focus on their core business.
This solution includes obsolescence management and planning, configuration management, preventive and corrective spares, training, documentation and software updates as well as field support including maintenance, logistics and helpdesk services.