ExailECA Group is joining forces with iXblue and becomes Exail Learn more

Please fill in all the items of this form so that we can proceed efficiently with the service on your equipment. After receiving this filled RMA form, we will return you this document with a number that will identify your package.
If there is no filled RMA form, the equipment may be refused or put on hold until you contact us.
Please send only the equipment that need to be checked.

1. Exail delivery address (will be communicated once the RMA form is approved)
2. Client information

Delivery address

Invoice address (if different)

You are : *

3. Material (One form per equipment)

If the equipment is under warranty, please complete the fields below.

4. Nature of the return
5. Pre-approval

The pre-approval can accelerate your equipment repair process:

  • If repair cost is under your pre-approval level, repair will be done after our diagnosis without prior sending of a quote.
  • If repair cost is above your pre-approval level, a quote will be sent to you. Repair will be done after receiving your formal approval of the quotation.

Please select your choice as below:

(The equipment will not be returned to you unless we have this PO n°)

(*) For every quote for a restoration of the device, that would not lead to an order, a flat-rate amount would be billed for the return shipment costs unless an order for a similar device is placed from our services.

Moreover, in case of equipment abandonment, waste treatment cost would be billed...

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