ECA Group is joining forces with iXblue and becomes Exail Thanks to a maintenance-oriented design, we guarantee an optimized availability to our devices (over 99%).
Detailed documentation specific to each Flight Simulation Training Device is provided and ensures the customer’s capacity to operate, maintain and troubleshoot. Training on operation and maintenance is provided at onsite installation in order to deliver a turnkey solution.
Online support and deficiency tracking tool are provided in order to give the most efficient customer service and track the history of all system related issues. Mutual understanding of observed discrepancies is sought-after and enables specifying a priority for any confirmed issue.
Remote support can be provided for any Flight Simulation Training Device and guarantees a swift control and management of issues during the life cycle of the device. Updates and upgrades are installed remotely and do not require the presence of simulator maintenance team, unless occasionally needed in case of hardware or firmware operations.
